Privacy Statement

APEX ECC Telehealth 

Effective Date: 3rd March 2026

This Privacy Policy outlines how APEX ECC Telehealth ("we," "us," or "our") collects, uses, and protects the information gathered through our veterinary telehealth platform. By using our services, you agree to the practices described below.

1. Information We Collect

To provide high-quality virtual urgent and emergency care for your patients, we collect the following types of information:

  • User Information: Name, email address, phone number, and physical address.

  • Pet Information: Species, breed, age, medical history, current symptoms..

  • Payment Data: Credit card or billing information (processed securely via third-party payment processors).

  • Technical Data: IP address, browser type, and usage patterns on our platform.

2. How We Use Your Information

We use your data to facilitate professional veterinary to veterinary consultations. Specifically:

  • Clinical Care: To allow our veterinarians to assess, triage, and provide advice for your pet's condition.

  • Communication: To send appointment reminders, follow-up care instructions, and platform updates.

  • Referrals: To share relevant medical summaries with your local primary care veterinarian or referral/specialist clinics when necessary.

  • Compliance: APEX ECC Telehealth is a consulting service and does not provide primary veterinary medical care, does not diagnose or treat patients and does not establish a veterinary-client-patient-relationship.

3. Data Sharing and Disclosure

We do not sell your personal information. We only share data in the following scenarios:

  • Service Providers: With trusted partners who manage our hosting, payment processing, and video conferencing tools.

  • Legal Necessity: If required by law, subpoena, or to protect the safety of our users and their animals.

4. Security Measures

We implement industry-standard security protocols to protect your sensitive data.

  • Encryption: All video consultations and data transmissions are encrypted.

  • Access Control: Only authorized APEX ECC Telehealth staff and support personnel have access to patient medical files.

  • Retention: We retain medical records in accordance with veterinary board regulations.

5. Your Rights and Choices

You have the right to

  • Access or request a copy of your patient's medical records.

  • Request the correction of inaccurate information.

  • Opt-out of marketing communications (though you will still receive transaction-related emails).

6. Contact Us

If you have questions regarding this Privacy Policy or how your data is handled, please reach out to our team:

APEX ECC Telehealth Email: contact@apexecc.com

Website: www.apexecc.com